1. OWNERSHIP OF THE WEBSITE
Laboratorio de Complementos Nutricionales, S.L. (hereinafter “LCN”), with its registered office at C/ París 184-186 2º 2ª, 08036, Barcelona, registered in the Barcelona Mercantile Registry, Volume 41352, Page 209, Sheet B391247, 1st Entry, with Corporate Tax ID: B-65114274 is the owner of the website www.laboratoriolcn.com (hereinafter “the website”), which is available to Internet users to provide information about products marketed under its brand and to enable the purchase of such products through the website
2. ACCEPTANCE OF THE GENERAL PURCHASING CONDITIONS
2.1 These General Purchasing Conditions (hereinafter “General Conditions”) are intended to regulate how information is provided on the website, as well as the commercial relations that may arise between LCN and the website’s users. By browsing on the website and/or purchasing any of the products included therein, you acquire the status of User. Browsing, as well as the use and/or purchase of any of the products, constitutes unreserved acceptance by you the User of any and all of these General Conditions.
2.2 LCN may modify these General Conditions at any time by publishing a new version of them on the website. You will be subject to the General Conditions that are current at the time of carrying out each order, unless we are required by law or by the decision of government organizations to make changes to these General Conditions, in which case it is possible that the potential changes will also affect orders that you made prior to the change.
2.3 Anyone who makes a purchase must be over 18 years of age and have the legal capacity to enter into contractual agreements.
2.4 Orders made through this channel may be placed by individuals and corporations to acquire LCN products for their own use but not for resale.
3. PURCHASING SERVICE AVAILABILITY ON THE WEBSITE
The items offered through the website are available exclusively in the European Union (except Spain and Portugal) and the United States of America.
4. PRODUCT AVAILABILITY ON THE WEBSITE AND PRODUCT CHARACTERISTICS
4.1 Product orders are subject to product availability.
4.2 LCN reserves the right to withdraw any item from the website at any time and/or to remove or modify any of its content. LCN will assume no liability to you or to any third party for removing any product from this website, or for removing or modifying any materials or content related to it.
4.3 The products offered on the website under the LCN trademark are manufactured in the European Union.
5. PRICE OF PRODUCTS ON THE WEBSITE
The purchase prices of the products are as listed on the website at the time they are ordered, except in cases of error. The final purchase prices that appear when placing the order include VAT and shipping costs.
6. PURCHASE PROCESS AND PAYMENT
6.1 To purchase products through the website, you must select the available products.
6.2. Once the products are added to your cart, you must click on the “Shopping Cart” and verify the quantity and cost of the order. To complete the order and calculate shipping costs, you must provide the shipping address. Next, you will be able to select the payment method. You may choose between payment by credit card or PayPal (USA only).
6.3. Credit card payments will be carried out through the secure payment system of Santander Bank (Santander España Merchant Services Entidad de Pago, S.L.U. (SEMS), Corporate Tax ID No. B86621620. SEMS is an institution registered in the Mercantile Registry of Madrid, Volume 30,826, Page 98, Sheet M-554.802, with its registered office at Isla Graciosa 5, 28703 San Sebastián de los Reyes, Madrid. The authority responsible for its supervision is the Bank of Spain, whose website provides further information: https://www.bde.es/bde/es/.) Visa, Mastercard, and Maestro cards are accepted. LCN does not record or store your credit card information.
Credit cards are subject to the controls and authorizations of their issuing institutions. In the event that the institution does not authorize the payment, LCN assumes no responsibility for any delays or failure to ship the order and will be unable to enter into any kind of agreement with you.
6.6. Upon completing the purchasing process, you will receive an “Order Confirmation” email which serves as the receipt for your order and includes the order summary. You must retain this e-mail as proof that the contract was entered into.
6.7. LCN is obligated to deliver the goods to the address indicated on the order form (the products will not be delivered to post office boxes or public places).
6.8. If you have any questions related to the products or the purchasing process, you may of course contact LCN via e-mail at info@laboratoriolcn.com or via telephone at (34) 93-414.51.66, Monday to Friday from 9:30 AM to 2:00 PM.
7. DELIVERY
7.1 The order will be delivered through a courier service, within 10 working days of receipt of the Order Confirmation e-mail. The delivery time may be longer if there are customs delays in the destination country.
| Zone | Delivery time | Shipping rates | Shipping rates from €39 |
|---|---|---|---|
| Spain | 24-48 business hours | €4.50 | Free |
| ZONE | DELIVERY TIME |
Shipping rates: 0 to 1 kilo |
Shipping rates: 1 to 2 kilos |
Shipping rates: 2 to 4 kilos |
Shipping rates: 4 to 5 kilos |
|---|---|---|---|---|---|
| Europe Zone 1 | 5-7 days* | 9.90€ | 9.90€ | 9.90€ | 12.95€ |
| Germany | |||||
| Austria | |||||
| Belgium | |||||
| Denmark | |||||
| France | |||||
| Holland | |||||
| Italy | |||||
| Slovakia | |||||
| Slovenia | |||||
| Switzerland | |||||
| Poland | |||||
| Luxembourg | |||||
| Czech Republic | |||||
| Europe Zone 2 | 5-7 days* | 12.95€ | 19.90€ | 27.90€ | Consult us |
| Ireland | |||||
| Greece | |||||
| Finland | |||||
| Sweden | |||||
| Romania | |||||
| Estonia | |||||
| Malta | |||||
| Latvia | |||||
| Lithuania | |||||
| Hungary | |||||
| North America | 15-25 days | 19.90€ | 27.90€ | Consult us | Consult us |
*Estimated delivery time
7.2 For the purposes of these General Conditions, the order shall be considered delivered when the courier’s delivery receipt is signed at the delivery address you provided to us.
Delivery will be considered failed in the following cases:
a. No one is present when the courier attempts to deliver the order for the second time.
b. The courier service calls to coordinate delivery and is unable to reach you.
You must notify our Customer Service Department as soon as possible if you do not receive the goods or the delivery takes longer than 10 working days.
In order to ensure delivery of your order, we ask that you provide a delivery address where a recipient can always be found.
7.3 When the order is delivered, you must verify that the shipment is correct. If there is a discrepancy or problem with your order when it is delivered, you should note the nature of the discrepancy or problem (such as an open package or damaged goods) on the delivery note and sign it.
7.4 Taxes and Customs Charges: LCN assumes no responsibility for the taxes and customs charges that some countries apply to the entry of foreign shipments or for any delivery delays related to such processing. In this case, we advise you to contact the competent authority in the destination country.
8. TRANSFER OF RISK AND OWNERSHIP
Any risks associated with the products will be your responsibility after they are delivered.
You will acquire ownership of the products when we receive full payment of all amounts related to same, or at the time they are delivered, if this happens later in time.
9. EXCHANGE AND RETURN POLICY
9.1 Right to cancel the purchase
You have the right to cancel this purchase and withdraw from the contract within 14 calendar days without the need to provide justification. The cancellation period shall expire after 14 calendar days, counting from the day when you, or a third party of your choosing, other than the courier, has taken possession of the goods.
To exercise your right to cancel the purchase, we ask that you contact our Customer Service Department, by calling (34) 93 414 51 66 from Monday to Friday from 9:30 AM to 2:00 PM, or by sending an email to info@laboratoriolcn.com so that our Customer Service Department may contact you.
To meet the cancellation deadline, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.
In the event that you cancel the purchase, we will refund all payments we have received from you. We will proceed to reimburse you by refunding the costs in to your bank account.
The costumer must return the unwanted products, assuming the cost of return shipping, within a period of 14 days following the notification of cancellation. LCN may hold the refund until it receives the products, reduce the amount of the refund if the products are received in poor condition, as established in article 108.2 of Spanish Royal Legislative Decree 1/2007 of 16 November, ratifying the rewritten text of the General Law for the Protection of Consumers and Users and other complementary laws.
The costs will be refunded once the returned order is received at our offices, by means of the same form of payment as was used for the original purchase.
You shall assume sole responsibility for any reduction in the value of the goods resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
This right to withdraw from the Contract shall apply exclusively to products that are returned in the same condition in which you received them. All of the original product documents and packaging must be included as well. If they are not, or in the case of used or damaged products, the order will not be refunded. In no case will the shipping costs or customs charges incurred be refunded, and the costs of return shipping will be assumed by the customer.
9.2 Return of defective products
If you believe that the product is not in perfect condition when it is delivered (that it is defective), you must contact us through our Customer Service Department. We will pick up the product through a courier service at no cost to you. You may contact LCN by sending an email to info@laboratoriolcn.com or by calling (34) 93 414 51 66 Monday through Friday from 9:30 AM to 2:00 PM.
We will carefully examine the returned product and notify you via email or telephone if we do not think return or replacement is warranted. If we conclude that return or replacement is warranted, this will be carried out as quickly as possible.
The price paid for products returned for defects will be fully refunded to your bank account.
9.3 Returned products due to shipping errors
Should you receive an item that you did not order, regardless of whether or not you would like the requested product to be resent, the same process will apply as for defective products, and you will not pay any shipping costs to return the product.
9.4 Exchanges
In the event that you receive the item and want to exchange it for another product, you must return it and then purchase the product you want.
10. LIABILITY AND EXCLUSION OF LIABILITY FOR LCN
10.1 LCN’s liability regarding any product purchased through the website shall be strictly limited to the purchase price of the product.
Nothing in these Purchasing Conditions in any way excludes or limits our liability in the event of death or personal harm caused by our negligence or in any other matter in which it would be unlawful for us to exclude or limit our liability, or to attempt to do so.
The previous paragraph notwithstanding, and as permissible by law and unless otherwise stated in these General Conditions, we shall assume no liability for any indirect damages that may arise as a secondary effect of the principal losses or damages, that may arise in any way, whether caused by civil wrong (including negligence), contractual noncompliance, or other causes, including foreseeable ones.
10.2 The User acknowledges and accepts that the use of the website, as well as the purchase of the products offered therein, is carried out at his/her own risk and under his/her sole responsibility.
10.3 LCN assumes no liability for any damages that may arise from events including but not limited to (i) inferences, omissions, interruptions, computer viruses, outages, and/or disconnections in the operative functioning of this electronic system or in the devices and computer equipment of the User, due to causes beyond the control of LCN which impede or delay the provision of services or navigation in the system; (ii) usage delays or blockages caused by deficiencies or overloads of the Internet or other computer systems; (iii) usage delays or blockages caused by third parties via unlawful interference beyond the control of the website which are not attributable to LCN; (iv) the inability to provide the service or allow access for reasons not attributable to LCN, due to the User, third parties, or in cases of force majeure.
10.4 The products offered by LCN are covered by the warranty that legally applies to them by their nature.
11. OBLIGATIONS OF THE USER
11.1 In general, the User is obligated to comply with these General Conditions, as well as with the special warnings or instructions for use stated on the website and to always act in accordance with the law, good customs, and good faith, employing the adequate diligence for the type of service being used, refraining from using the website in any way that may impede, damage, or impair its normal functioning, the goods or rights of LCN, its suppliers, other users, or in general any third party.
11.2 Specifically, without implying any restriction to the general obligations for compliance assumed by the User in the previous section, the User is obligated, when using the Website, to refrain from the following: (i) introducing, storing or disseminating on or through the Website any information or material contrary to morality, public order, fundamental rights, public freedoms, honour, intimacy, or images of third parties; (ii) introducing, storing or disseminating on or through the Website any computer program, data, virus, code, hardware, or telecommunications equipment, or any other instrument or electronic or physical device likely to cause damage to the Website or any devices, systems, or networks belonging to LCN, any User, LCN’s suppliers, or in general any third party; (iv) undertaking any advertising, promotional, or commercial activities through the Website, using the content, and in particular the information obtained through the Website, to send advertising or messages with the intention of direct sale or any other commercial purpose, or to collect or store third-party personal data; (v) using false identities or supplanting the identity of others when using the Website; (vi) introducing, storing or disseminating on or through the Website any content that infringes third-party intellectual or industrial property rights or trade secrets, or in general any content for which they do not hold the lawful right to make it available to a third party.
12. INTELLECTUAL PROPERTY
All the designs, illustrations, photographs, images, and any other constituent elements of the website are the property of LCN. This website was designed for the purpose of enabling the sale of LCN’s products, therefore reproduction or use, wholly or in part, of the website content does not entail the transfer of any of the rights over them. Accordingly, the reproduction, publication, transmission, modification or distribution of the content (including software) that constitutes this website via any medium is expressly prohibited.
Links to the website may not be established from any other website without the prior, express consent of LCN.
13. WRITTEN AND E-MAIL COMMUNICATIONS
The applicable regulations requires that some of the information or communications that we send you be provided in writing. By using this website, you accept that the majority of communications with us will be electronic. For the purpose of the purchase agreement, you consent to use this electronic communication medium and acknowledge that all the electronic communications we send you fulfil the legal requirements for being in writing. This condition shall not affect your legally recognized rights.
14. TRANSFER OF RIGHTS AND OBLIGATIONS
The purchase agreement between you and LCN is binding for both you and for us, as well as for our respective successors and transferees.
You may not convey, transmit, encumber, or otherwise transfer a contract or any of the rights or obligations you derive therein without having obtained our prior written consent.
We may convey, transmit, encumber, subcontract, or otherwise transfer a contract or any of the rights or obligations we have derived therein, at any moment during the contract’s validity. In order to avoid any doubts, such conveyances, transmissions, encumbrances, charges, or other transfers will not affect the rights you have as a consumer recognized by law, nor will they override, reduce, or limit in any other way the express or tacit warranties that we may have granted.
15. EVENTS OUTSIDE OUR CONTROL
We shall assume no liability for any nonfulfillment or delay in the fulfilment of any of the obligations that we acquire pursuant to a contract when this is due to events beyond our reasonable control (“Force Majeure Events”).
Force Majeure Events shall include any act, event, failure to exercise, omission, or accident beyond our reasonable control, and shall include in particular (but not solely) the following: labour strikes, lockouts or other acts of protest; natural disasters; the impossibility of using public or private modes of transportation; the impossibility of using public or private telecommunication systems; the regulations or restrictions of the governments of other countries.
It is understood that our fulfilment obligation for a contract will be suspended for the period that the Force Majeure Event continues, and that we will have an extension of time for fulfilling our obligation equal to the duration of that period. We shall employ all reasonable means to end the Force Majeure Event or find a solution that allows us to fulfil our contractual obligations in spite of the Force Majeure Event.
16. WAIVER
If, during the term of a Contract, we fail to insist upon strict compliance with any of the obligations assumed therefrom or with one of these General Conditions, or if we fail to exercise any of the rights or remedies we were empowered to exercise or lodge by virtue of said contract or these General Conditions, this circumstance shall not constitute a waiver of those rights or remedies, nor will it exempt you from complying with such obligations.
17. SEVERABILITY
If any of these General Conditions were to be considered invalid, illegal or inexecutable to some extent by the competent authority, the remaining conditions would be separated and remain valid to the extent permissible by law.
18. APPLICABLE LEGISLATION AND JURISDICTION
Purchase contracts for products through our website shall be governed by Spanish legislation.
Any dispute that arises from or is related to such contracts shall be subject to the jurisdiction of the courts of Barcelona, Spain.